MeliMaxx knows that it is far easier and cheaper to retain the customers you already have. Sadly, many companies are just not getting the message. What they fail to realize is that customer service can be one of the best assets a company can have. How? Customer service drives loyalty and satisfaction - two of the elements that determine a company’s success. As one of the most reputable call centers in the Philippines, we take pride in our extensive experience with various types of contact. All our customer service representatives are trained on a variety of technology platforms and omni channel options.
By entrusting your customer service campaign with MeliMaxx, you will be able to provide quality assistance to your customers 24-hours a day and seven days a week, whether through the phone, email, live chat or any other channel of communication. We do this through our state-of-the-art facilities, world-class management approach, proven communication strategies, and frequent and recurring employee training methods. All our fluent English speaking customer care representatives will make sure that your customers will only receive the utmost care using a calm and friendly demeanor regardless of the situation.
Customer Care Solutions
Here at MeliMaxx, we always make it a point that our customer support services are designed to match the needs of any company no matter how small or big they are. It has been our goal to provide only the highest-quality customer care solutions by using the latest and best technology as well as hand picking the best representatives to service your clients. With regular training and time-tested management practices, our customer services teams will ensure seamless delivery of assistance to your customers all around the world.
Aside from providing world-class voiced services, MeliMaxx also offers a wide array of non-voice customer care solutions - from email support, live chat, to any channel of communication that can be used to provide assistance to your growing number of customers. Applying the same high standards that we use in our voiced services, our non-voice solutions are also designed to provide efficient, convenient, and interactive assistance.
By utilizing email, live chat, and social media as channels of providing assistance, MeliMaxx is able to provide solutions that are suited for the modern times and meet your customers in the place they feel most comfortable. All our non-voice customer support specialists make sure that the answers they give through live chat instantly are accurate and clear; our email support specialists provide clear instructions that every common user will be able to easily understand.
Plus, MeliMaxx sees your customers, as our customers. We learn what your brand is all about so we can effectively promote your brand and goodwill. This is obvious when you see our centers and your logo, banners, and other marketing materials surrounding our representatives.
Outsource With MeliMaxx
Every successful business owner knows that providing reliable customer care is one of the most important things to determine brand loyalty. Without it, building a customer base that stays loyal to a brand is not possible. Let MeliMaxx help you provide world-class customer care that will help you take over the competition.