Travel And Hospitality
The travel and hospitality industry is undergoing dramatic changes right now. With increasing options and competition, travel and hospitality providers are under more and more pressure to provide world class service without increasing costs. How are you responding to deliver to your customers? MeliMaxx can help! With its word class BPO (business process outsourcing) service, MeliMaxx can leverage omni-channel platforms and integrated technologies to effectively respond to today’s tech-savvy traveller. We have worked with many of our clients in developing platforms as well as high-touch technologies for enhanced customer care support.
Training - Here at MeliMaxx, outstanding customer service begins with recruiting the top agents with the friendliest demeanor and focused attention to detail. If desired, we will collaborate with your team to create a tailored training program to mold customer service representatives into extensions of your brand. In addition, our periodic instructor-led training programs include quality assurance procedures to ensure every customer care specialist is fully prepared to create the most positive customer care experience.
Extension of Your Brand - Outsourcing or using BPO does not mean that you surrender your brand identity or give it up to winds of chance. Here at MeliMaxx, we make it a focal point of that when we engage with our clients, we take the time to learn about and absorb their brand, their values, their mission statement, and anything else that they consider important in interacting with their customers. Simply put, your customers are our customers. This motto can be seen when you walk into our centers and see our clients’ logos, colors, banners, and other marketing materials surrounding our representatives to ensure they are embracing your brand.
Flexibility and Scalability - At MeliMaxx, our BPO and customer service expertise allows us to provide the scalability and flexibility needed in the hospitality and travel’s fast paced rough and tumble market. Because of our state of the art technology and world class training process, we have capacity to quickly ramp up to meet seasonal or other abrupt needs, and then slow down to reduce costs without sacrificing service. Finally, MeliMaxx has the ability to cater to your customers 24 hours a day and seven days a week across omni-channel platforms all from our call center facilities in the Philippines.
Outsourcing With MeliMaxx – By choosing MeliMaxx as your outsourcing partner, you can gain access to affordable, world class and consumer-centric solutions. While companies must focus on their core services, a BPO specialist with industry insider knowledge, like MeliMaxx, can provide affordable value and position you ahead of your competition.